Helpful and friendly
It is always a wonderful experience visiting this location for either servicing of our AT&T phones or buying a new one. The gentlemen there are always very willing to help, very patient with you making your decision on choice of phone and generally everything. Just always a pleasure. So pleasant, calm and helpful.
I just wanted to share my experience with the AT&T retailer in Mansfield. When my phone was due for an upgrade close to two years ago I purchased a new phone from the current manager of the store. At that time he offered to sell me a 16 gig Ipad mini for $99 as a promotion and longtime customer loyalty. What he did not tell me was that after signing the contract for the new phone and Ipad, I had agreed to create another phone line on a 2 year contract that would cost me $15 a month. Now, Agreed, I should have sat and read the full contract to try to sift out the truth, but I suppose I am still foolish enough to think that we should be honest with one another. I just went back to the store today because my daughter is now old enough to have her own phone and I planned to move the number that is on the useless Ipad mini to an extra iphone we already have. I spoke with the manager, who originally made the deceptive Ipad sale, brought up the fact that he did not tell me about the two year contract, which he did not deny. He just said I signed the contract and should have read the whole thing first. I then asked him to move the existing number over to an Iphone and he said that is illegal. I would have to buy a new phone and start another line. I left the store, called AT&T and had that sevice completed within 1/2 Hour.
I'm not looking for sympathy, just giving a heads up to others to be sure of what you are getting before you sign anything in that store and most likely you can accomplish the same thing for less money on the AT&T website.
Great customer service, ranging from helping with a bill to redoing a contract entirely
I moved to a new location and had problems with AT&T signal at my home. I've spent hours on the phone with customer service trying to resolve this problem - all useless. Then I decided to stop by local AT&T store in Hackettstown, NJ.
Ashley Harrison (Retail Sales Consultant) was there to assist. It was 7:30 pm, and store was open until 8. She stayed late until 8:30 pm, communicated all the issues with AT&T technical support, helped escalating my request and issue was resolved the same night. Great employee! Fantastic customer support! Highly recommended. Way to go!
At T Authorized Retailer is a US Electronics Store based in Hackettstown, New Jersey. At T Authorized Retailer is located at 1930 NJ-57 #6, Hackettstown, NJ 07840, USA.
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