The parking lot is really small and it can be tough to get in and out of this place as it's on a very busy road and others are always trying to get in and out at the same time. The staff seem very friendly and helpful though. It's small so not always the best selection of cars and they can run out too, so book it in advance!
We have rented from the Enterprise Hackettstown, NJ location twice before. Our experience this time was good, but not perfect. The class of vehicle we had reserved was not available due to the vehicle having been assigned to us arriving back from the previous renter damaged. We were then upgraded to a minivan at no additional cost. This was okay. Despite the reduced gas mileage we expected from this vehicle on our 1200 mile planned trip, the additional space of the minivan was handy. The downside of the rental was that Hackettstown Enterprise's built-in commercial vacuum cleaner in their service bay was broken and we had to take the minivan with cracker bits and cookie crumbs all over the minivan's back seat and floor areas. We had to vacuum the vehicle interior ourselves because we knew we would have passengers dressed in good clothing riding with us once we reached our destination. We were compensated for the dirty interior by Enterprise waiving the requirement to return the vehicle with the same amount of gasoline that existed at the beginning of the rental period. This compensation amounted to about $8 savings (or payment to us) for our having to vacuum our own rental vehicle. The lesson for Enterprise: Equip your rental locations with backup vacuum cleaners, even if they have to be a cheapie $60 shop-vac from the local home improvement big box store. All in all, Enterprise is okay and competitively priced. Will rent from Hackettstown Enterprise again when the occasion arises.
Excellent customer service . Super helpful . Super nice staff
Watch out bringing your car back here they try to bill you for scratches that were already on the car
Staff is great Emily is great - the manager is great. These ladies went well above and beyond customer service.
Enterprise Rent A Car is a US Car Rental based in Hackettstown, New Jersey. Enterprise Rent A Car is located at 1972 NJ-57, Hackettstown, NJ 07840, USA.
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