Worst customer service ever doctors are ok but they need new assistants at front desk and this office would have 5 stars..
I cannot begin to say enough good things about Medical Care Associates. Dr. Sandhu is the best doctor our family has ever had. Extremely knowledgeable and thorough in his examinations. Staff is excellent. Highly recommend this office.
My insurance company sent me here when I called them looking for a PCP. I called to make my first appointment and make sure that they could help me with my issue. I was reassured that I would be taken care of. I have been there 3 times seen two different doctors and still haven't been given what I am supposed to be getting. I have been on the same medication for over 10 years, and it took a long time to find the correct medication and dosage. Since I have been going there for the past 8 months I have not once walked out of there with the correct dosage. When I ask about it they try and refer me to another doctor. I called my insurance company and they tell me that there is no doctor on my plan and to tell my PCP so that they stop telling me to go to the other doctor and if they have a problem to call the insurance company and they will tell them. Over 10 years, it took me to get to a point of feeling normal all to be right back where I was 10 years ago because my 5 minutes with the doctor is over and he is done listening.
Stat far away from this practice. I went there and they prescribed me medicine for anxiety due to the stress at work. I was a little hesitant but the doctor assured me try it for three months and return. I did that come in and was told that dr was not there any longer but it was the wrong medication and that I should go on hormone therapy. When I told the dr that she had not read my file and that I am in remission and had breast Cancer and that was the worst thing she then said well maybe you should see a Psychiatrist. WHAT? Which or course was in their office. Then they billed me 300.00 and since I refused to pay its now on my credit report. I tried my insurance company they did not deserve for me to pay them. A dozen phone calls and I cannot get this resolved. Fair warning...STAY AWAY from this dr's office.
My experience with Medical Care Associates was top-notch. I was attended to by a friendly, professional staff and seen by team of doctors who listed carefully to my situation, liased effectively amongst one another, and ultimately affected a speedy and positive resolution to my illness. I was deeply impressed by the thorough follow-through they provided, meticulously ensuring that every detail of treatment was working effectively even long after my acute symptoms had subsided. This exceptional level of commitment to patient care is increasingly rare these days. Highly recommended.
Medical Care Associates is a US Doctor based in Hackettstown, New Jersey. Medical Care Associates is located at 137 Mountain Ave, Hackettstown, NJ 07840, USA.
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